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Unfortunately, we are no longer able to repair Thermophore units, because of a variety of regulatory, quality and liability concerns. We do not recommend trying to repair or replace any components yourself, as it may cause a safety hazard.
As an indication of our confidence in our products, we have extended our warranty coverage to three years from the date of manufacture on all Thermophore units. We will replace any Thermophore pack returned to us by a consumer that is less than three years old and does not work properly because of a manufacturing defect. Date of manufacture is determined by the serial number stamped on the heating unit. Please call our Customer Service Department at 800-253-0854 with any questions. |
