Welcome Relief Neck

The 3-Temperature switch allows you to customize your experience with a choice between three heat settings: High, Medium, and Low. Automatic shut off timers are set for 25 minutes on high heat, 45 minutes on medium heat and runs continuously on low heat for up to 16 hours.

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We want you to be completely satisfied with your purchase! If you need to return an unused product, we're happy to help. Here's how it works:

• Eligibility: Products can be returned for a refund and replaced with a new order, as long as they are in brand-new condition and returned within 30 days of the purchase date.
• Shipping Costs: Customers are responsible for return shipping, but we'll cover the shipping cost for your replacement product.
• Refund Process: Once we receive your return, our team will evaluate the product to ensure it meets the "new condition" requirement before issuing your refund.
• How to Return: To start your return, please call our friendly Customer Service team at 269-962-6181 or email them at requests@battlecreekequipment.com
  We're here to assist you!

This product is specially tailored to fit the target area of your body and assist in temporarily managing acute or chronic muscle or joint pain. The heat levels and automatic shutoff times were selected using current research and through our company’s many years of experience with therapeutic heating devices. For your safety and maximum beneficial treatment, the product is intended to be used for the preset, recommended amount of time which varies by temperature setting. We recommend a 30 minute or longer resting period between uses.

READ MANUAL AND FOLLOW ALL WARNINGS AND INSTRUCTIONS. Discontinue use if any discomfort is felt; Check skin frequently to avoid burns; Never use while sleeping; Do not use on insensitive skin or open wounds; Never use on an infant or invalid; Not to be used on or by someone who is paralyzed, unconscious or has poor blood circulation; Consult your doctor before use; Do not use for longer than the preset timers, during one session; Use over at least one layer of clothing; Do not crush, fold or bend; Do not sit, stand or kneel on wrap; Do not overly tighten the wrap; Do not get power bank wet; Do not wash power bank; Do not use power bank if damaged; Do not disassemble power bank in an attempt to repair; Keep power bank away from heat sources; Do not leave power bank in direct sunlight for extended periods of time; Do not forcibly plug the cables into the power bank; Damage by improper use is not covered under warranty.