We accept Mastercard, Discover & Visa. We do not accept American Express at this time.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

If you need to cancel or change your order, please call Customer Service within 24 hours of purchase. Our Customer Service team will assess whether or not we can cancel. If not, they will assist in processing a refund.

Customer Service: 269-962-6181

We currently ship within the United States, including Puerto Rico (but not other territories). For Alaska, Hawaii, and Puerto Rico, orders are shipped via USPS.

At this time, we don’t offer international shipping, but Canada will be added to our shipping destinations in the future!

For most US states, we use UPS.

For Alaska, Hawaii and Puerto Rico, we use USPS.

We offer the following shipping options to meet your needs:

• Standard Ground Service: Delivered in 1-4 business days via UPS Ground.
• Expedited Shipping: Delivered in 1-2 business days via UPS 2nd Day Air.

We want you to be completely satisfied with your purchase! If you need to return an unused product, we're happy to help. Here's how it works:

• Eligibility: Products can be returned for a refund and replaced with a new order, as long as they are in brand-new condition and returned within 30 days of the purchase date.
• Shipping Costs: Customers are responsible for return shipping, but we'll cover the shipping cost for your replacement product.
• Refund Process: Once we receive your return, our team will evaluate the product to ensure it meets the "new condition" requirement before issuing your refund.
• How to Return: To start your return, please call our friendly Customer Service team at 269-962-6181 or email them at service@battlecreekequipment.com
  We're here to assist you!

Please contact Orders@battlecreekequipment.com for help before ordering.

All Thermophore Moist Heat Packs and Welcome Relief Heating Pads (excluding the Battery Wraps) have a two-year warranty from the date of purchase. Please keep your receipt in case you need to get in contact with our customer service representatives.

The following products have a one-year warranty. Please keep your receipt in case you need to get in contact with our customer service representatives.

• Stay Put™ Cold Only Wraps
• Good2Go™ Microwaveable Moist Heat Wraps
• Welcome Relief Battery Operated Heat Therapy Wraps
• Ice It!® MaxCOMFORT™ Hot & Cold Therapy Wraps
• Ice It!® Pump Cold Compression Wraps
• Ice It!® Sleeve Cold Therapy Wraps
• Headache & Migraine Kits™ Hot & Cold Therapy
• MaxCOMFORT™ Bed Warmer
• Pain Kits

Warranty is calculated from the product's Lot Code or Date of Purchase from receipt date. The Lot Code is found on the yellow label near the cord. Removing this yellow label voids your warranty.

To process a warranty claim, simply reach out to our friendly Customer Service team:

• Phone: 800-253-0854
• Email: service@battlecreekequipment.com

Please have the product in question and your receipt (if possible) handy when you contact us. To complete your warranty claim, you’ll need to ship the product back to us for evaluation.

If our evaluation determines the issue is covered under warranty, we’ll send you a brand-new replacement free of charge. Please note that altering the product in any way will void the warranty, and this warranty does not cover incidental or consequential damages.

We’re here to ensure your satisfaction!

Lying on ANY heating pad for extended periods can pose several risks:

1. Burns or Skin Damage: Prolonged or direct contact with a heating pad can cause burns, even at lower temperatures. This risk is higher if the heating pad is used while sleeping, as you may not notice the heat getting too intense.
2. Decreased Circulation: If pressure is applied to the heating pad while lying on it, blood flow to the area might be restricted, reducing the effectiveness of the heat therapy.
3. Electric Hazards: Using an electric heating pad improperly, such as while sleeping or with a damaged cord, increases the risk of electrical shocks or fires.

Studies have demonstrated that moist heat can penetrate the body up to 27 times deeper than dry heat. This deeper penetration enhances its ability to boost circulation, which, in turn, activates the body's natural processes for healing and pain relief. The moisture helps to prevent dehydration of the skin and can make the heat feel more soothing and comfortable.

See here for independent research on moist heat therapy.

Moist heat therapy has long been the preferred treatment for many types of acute (short-term) or long-lasting, chronic pain. Headache, including sinus pain or migraine can be relieved or minimized with the application of heat to the face or back of the neck. The lingering after-effects of injuries, surgeries, or auto accidents can often be reduced by using penetrating moist heat (after the first 24-hours) to increase circulation to the area, which will help reduce bruising, swelling, muscle spasm, inflammation, stiffness and pain. Tendon and/or joint problems such as TMJ, carpal tunnel, tendonitis, tennis elbow, rotator cuff (shoulder) pain or any type of knee pain (whether from torn cartilage, hyperextension, arthritis or surgery) often respond well to moist heat therapy after the acute stage.

Family members who suffer from chronic conditions such as osteoarthritis, fibromyalgia, even those coping with the pain of cancer, will often find the soothing pain relief of a Thermophore® pad to be a dependable pain management tool.

Cold therapy helps almost any pain that is caused by or includes swelling. Headaches, including sinus pain or migraines, can be relieved or minimized with the application of cold to the face, head, or back of the neck. The lingering after-effects of sports injuries or surgery can also be reduced by the immediate application of cold to the affected area to reduce bruising, swelling, muscle spasms, and inflammation. Tendon and/or joint problems such as TMJ, carpal tunnel syndrome, tendonitis, tennis elbow, rotator cuff (shoulder) pain, or most types of knee pain (whether from torn cartilage, hyperextension, arthritis, or surgery) respond well to cold therapy. Even toothaches respond well to cold therapy!

Unfortunately, because this is a medical device the FDA does not allow us to make repairs anymore.

25 minutes is the doctor recommended length of time for heat therapy to ensure safety and maximize its therapeutic benefits. Here's why:

1. Optimizes Blood Flow

• Heat increases blood flow to the area, which promotes healing. However, prolonged heat application can lead to a plateau or even a decrease in therapeutic effectiveness.

2. Prevents Rebound Pain

• Extended use of heat can sometimes cause "rebound pain," where symptoms worsen after the heat is removed.

3. Protects Against Dehydration

• Heat can draw moisture from the skin, potentially leading to dehydration or irritation over time.

4. Minimizes the likelihood of getting burned

• Using the pad for 25 minutes. Giving yourself a 30 minute break and then using it for a second 25 minute session will be more effective at relieving pain than using it continuously.

Battle Creek heating pads should only be used with 100 - 125 volt electrical service.

All Thermophore products provide deep Moist Heat therapy.

Thermophore MaxHEAT

• 3-Temperature Switch
• 25 Minute Auto Shut Off
• Five sizes
• Three additional Plus Models for drier climates. Plus models come with a three layer cover, which enables you to add moisture with a wash cloth.

Thermophore Classic

• Hand Held Switch, gives you control over how fast the pad heats up
• 25 Minute Auto Shut Off
• Three sizes
• One additional Plus Model for drier climates. Plus models come with a three layer cover, which enables you to add moisture with a wash cloth.

Thermophore Liberty II

• Assembled in the USA
• 3-Temperature Switch
• 25 Minute Auto Shut Off
• Three sizes
• One additional Plus Model for drier climates. Plus models come with a three layer cover, which enables you to add moisture with a wash cloth.

Thermophore Liberty

• Assembled in the USA
• Hand Held Switch, gives you control over how fast the pad heats up
• 25 Minute Auto Shut Off
• Three sizes
• One additional Plus Model for drier climates. Plus models come with a three layer cover, which enables you to add moisture with a wash cloth.

For more help deciding which heating pad is best for you, take a look at this video.

The 3-Temperature Switch allows you to customize your experience with a choice between three heat settings: High, Medium, and Low. Automatic shut off timer is set for 25 minutes for safety.

How to use:

To turn on, press and hold the power button until you see a light turn on.

To change temperature, click the power button but do not hold it.

To turn off, press and hold the power button.

The Hand-Held Switch allows you to control the intensity of the heat based on your tolerance, and automatically shuts off if the switch is released.

How to use:

To turn on, hold the button down for heat. A red light will indicate when the pad is on.

Releasing the button will automatically turn off and pause the heating.

To restart, simply press the button back to the 'On' position.

Thermophore Liberty and Liberty II are assembled in our Indiana factory.

We recommend using the Thermophore® directly on the skin if possible, so that the moist heat can penetrate most effectively and deeply into the tissue. Always use it with the removable cover in place to make sure you get moist heat. Using it over pajamas or a shirt will also work if that is more convenient for you. Metal buttons, clips or buckles on clothing under the pad may become quite hot, and should not be allowed to contact skin directly until they have had a chance to cool. Never lay on top of a Thermophore® pad, because this inhibits the natural dissipation of the heat. This in turn will reduce the effectiveness of your moist heat therapy, and may damage the components inside your Thermophore® pad, shortening the life of the pad.

California Proposition 65 mandates that any product containing lead or any of over a thousand specified chemicals must include a warning label on its packaging.

Most Thermophore® MaxHEAT and all Thermophore® Classic heating pads are weighted with lead inside.

If torn open you should stop using them as they can expose you to lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

After placing the hot pack unit inside the cover, plug the unit in and lay it out flat on a glass or Formica table or countertop. Simply turn it on and let the unit warm for about 5 minutes. Then lift the edge of the Thermophore® pad and you should see tiny moisture drops on the glass or Formica surface. If you run your hand over the surface, you can feel the moisture and see streaks of water. If you live in an area with a dry climate, or frequent use of the furnace or air conditioner makes the indoor air too dry, you may need to use our Moisture-Plus™ cover. It will utilize atmospheric moisture, but also has a separate nylon pocket that allows you to add a damp cloth for added moisture.

No, it runs about 10 degrees cooler.

Yes, but it requires dampening a wash cloth (included).

No, the correct way to use your Bed Warmer is to place it under the bottom sheet on your bed. This keeps it flat which is how it is designed to be used. Using it in a chair or on a couch can lead to unsafe situations.

You must hold the timer switch down for 5 seconds for it to turn on, from there you are able to choose your preferred setting.

It is designed to be used underneath the bed sheet, if used on top of a sheet make sure the warmer is laid flat and does not scrunch up.

No, the BedWarmer is meant to cover one side of the bed or across a couples feet.

The cord is 10.5 feet long.

The Bed Warmer is specifically designed to be laid flat on the bed and runs at a low temperature relative to our heating pads. It is tested specifically for this use, whereas heating pads are tested for a wide variety of uses.

If you have further questions, please feel free to reach out to our customer service team:

• Phone: 800-253-0854
• Email: service@battlecreekequipment.com

Ice It! MaxCOMFORT cold packs can be used for both hot and cold therapy.

Ice It! Pump and Ice It! Sleeve are for cold therapy only.

Heating instructions are printed right on the product to make hot therapy use as simple as possible. Treat gel packs that have been heated in the microwave with caution to avoid injury. Excessive heating can cause expansion of the filling, and could rupture the enclosing bag. It is best to heat the packs in short cycles of approximately 15 seconds and checking frequently to make sure they are not overheating.

Older Ice It!® gel packs marked with “ColdCOMFORT™” were made with a patented, non-toxic gel comprised of a mixture of recycled plant cellulose and salt water. It freezes quickly but remains pliable, and retains its low temperature longer than typical cold packs because of the salt content.

Newer gel packs labeled “MaxCOMFORT™” are made with sheet gel that is non-toxic, holds its form better, and is basically “leakproof.”

The filling inside your Ice It!® pack is completely non-toxic and primarily made of salt water. We certainly don’t suggest that you put it in your mouth or eyes, but it won’t harm you if there’s accidental contact. It should clean right off your clothing, carpet, bedding, or furniture.

Unfortunately, we are not able to re-seal the Ice It!® packs if they do begin to leak, but they are so durable that leaking is an unusual occurrence.